FAQs

What types of jewelry does GEMORAI offer?

At GEMORAI, we present an exquisite collection of 18K gold plated jewelry, meticulously crafted to embody the essence of luxury and elegance. Our offerings include stunning pieces such as the Gemor Love Bracelet and the Vintage Alhambra Five Motifs Pearl Bracelet, each designed to elevate your ensemble with an air of sophistication and charm.

How can I ensure the longevity of my GEMORAI jewelry?

To preserve the beauty and luster of your GEMORAI jewelry, we recommend avoiding exposure to harsh chemicals, moisture, and excessive friction. Store your pieces in a soft pouch or jewelry box, and clean them gently with a soft cloth to maintain their radiant allure. Treat your jewelry as you would a cherished work of art, and it will reward you with timeless elegance.

What is the return policy for GEMORAI products?

Your satisfaction is paramount at GEMORAI. Should you find yourself unsatisfied with your purchase, we graciously accept returns within 30 days of receipt, provided the items are unused, unworn, and in their original condition. We invite you to reach out to us for a return authorization, and we will guide you through the process with utmost care.

How long does shipping take for GEMORAI orders?

We pride ourselves on swift and secure delivery. All orders are processed within 1–3 business days, and we offer complimentary standard shipping within the United States. You can expect your exquisite jewelry to arrive within 7-15 business days from the date of shipment, allowing you to adorn yourself with elegance in no time.

Can I track my GEMORAI order?

Absolutely. Once your order has been dispatched, you will receive a tracking number via email, enabling you to monitor the journey of your precious package as it makes its way to you. We believe in transparency and wish for you to experience the anticipation of receiving your luxurious adornments.

What should I do if I receive a damaged or incorrect item?

In the rare event that you receive a damaged or incorrect item, we urge you to contact us promptly at contact@gemorai.com. Kindly provide your order number and clear photographs of the product, and we will arrange for a replacement or refund at no additional cost, ensuring your experience remains as exquisite as our jewelry.

How can I contact GEMORAI for further inquiries?

For any additional questions or concerns, we invite you to reach out to us via email at contact@gemorai.com. Our dedicated team is here to assist you, ensuring that your experience with GEMORAI is nothing short of exceptional.